Shipping and DeliveryIf you have any questions about shipping & deliveries you can find most information here. If you still have questions please feel free to call our customer care number 1-888-919-0070 and one of our representatives will be glad to assist you!When can I expect my product to arrive?Polygroup wants you to receive your product(s) as soon as possible. In many cases, product(s) will arrive in 7-10 business days after you place your order. Please note that FedEx does not guarantee delivery times for Ground shipments. If you wish to receive your products by a certain date, please choose one of our expedited shipping options. Also, please note that FedEx services do not deliver on weekends or holidays, but only on non-holiday weekdays Mondays through Fridays. FedEx delays due to unforeseen circumstances do not qualify for shipping refunds. When will my order ship?Once an order is placed, it takes 1-2 business days to process excluding weekends and holidays. Please add 2 business days to all shipping times below for warehouse processing. IMPORTANT: Orders placed on the weekend or on a holiday will not be processed until the next business day. Please refer to the shipping time frames below to estimate the arrival time of your product(s).
When can I expect my product to arrive?
Polygroup wants you to receive your product(s) as soon as possible. After an order is processed, it will be shipped. In many cases, product(s) will arrive within 7-10 business days after you place your order. Please Note: FedEx does not guarantee delivery times for Ground shipments. If you wish to receive your products by a certain date, please choose one of the expedited shipping options available for your order. Also, please note that FedEx services do not deliver on weekends or holidays, but only on non-holiday weekdays, Monday through Friday. FedEx delays due to unforeseen circumstances do not qualify for shipping refunds. Please see FedEx Standard Overnight below for this special expedited shipping option
What shipping options do I have?IMPORTANT: Not all shipping options and time frames are available for every order. Shipping options are shown based on the total weight of the order and area shipped to.
Free Economy Shipping:
FedEx: (Please add 2 business days to all shipping times for warehouse processing)
*FedEx Standard Overnight orders placed by 8AM MST are shipped the same day (excluding weekends and holidays). All other orders will be shipped on the next business day. USPS: (Please add 2 business days to all shipping times for warehouse processing)
Shipping to PO boxes and APO addressesIf you wish to have the items shipped to your PO box or APO address, please be sure to select a USPS shipping option, FedEx will not ship to PO boxes or APO Addresses. Damaged itemsIf you receive a damaged product, please contact our warranty claim center right way to ensure that you receive a replacement. If the package is visibly damaged, you have the option to refuse the package and the carrier will return it to our facility. Please do not contact the carrier, as you will not be able to file a claim; please call us at 1-888-919-0070, and we will file a claim for you. |
Our employees and their families are our top priority. As we closely monitor COVID-19, we have ensured our employees can be there for their families and work within a safe environment. The Customer Service Team is working to ensure our clients and consumers have the necessary support during this upcoming season. Polygroup’s operations continue; however, call wait times, delivery, and processing times may be longer than usual. If you need any assistance, please call our Customer Service line 888.919.0070 or email us at warranty@polygroup.com.